Shipping & returns policy

We ship to all countries worldwide. If you have questions about shipping to your specific location, feel free to contact us.

We may use DHL, FedEx, NZ Post, or UPS, depending on availability and destination.

Within New Zealand: 2–5 business days from dispatch.

International orders: Delivery times vary by destination; estimates are provided at checkout based on carrier rates.

Yes — free shipping applies to all domestic orders within New Zealand.

International shipping costs are calculated at checkout according to destination and carrier.

New Zealand customers: Returns must be requested within 14 days of delivery, in compliance with the Consumer Guarantees Act 1993.

International customers: Returns must be requested within 14 days of delivery. Customers are responsible for all return shipping costs unless otherwise agreed.

Returns apply to faulty, damaged, or misdescribed items where the fault is due to manufacturing defects and not caused by misuse or neglect.

Products that show signs of improper use (e.g., cuts, tears, burns, water damage, or damage from striking unsuitable surfaces such as concrete) are not eligible for return or refund unless required by law.

NZ customers: PunchPower Labs covers the return shipping cost for valid returns under the Consumer Guarantees Act.

International customers: Return shipping is the customer’s responsibility unless otherwise agreed.

Once your return is received and inspected, we aim to process refunds within 3–5 business days.

Yes — unused products with their packaging intact may be returned for store credit, which can be used for an exchange or future purchases.

Yes — if your item arrives faulty, damaged, or not as described due to a manufacturing defect, please contact us within 14 days of delivery.