Question 1

Types of Personal Information We Collect

Accepted Answer

We may collect the following personal information when you interact with our website or place an order:

Name

Email address

Shipping and billing address

Phone number

Payment details (processed securely via our payment providers)

Account login details (if you create an account)

Data collected automatically through cookies, such as device information, IP address, and browsing activity.

Question 2

How We Collect This Data

Accepted Answer

We collect data through:

Website forms and checkout process

Account registration

Cookies and similar tracking technologies used on our Wix-powered website

Third-party payment processors (Stripe, PayPal, Afterpay)

Customer communications (email, chat, social media)

Question 3

How We Use the Collected Data

Accepted Answer

We use personal information for purposes including:

Fulfilling and delivering your orders

Processing payments

Providing customer support

Sending marketing communications and newsletters (if you have opted in)

Analytics and site improvement

Compliance with legal and tax obligations

Question 4

Sharing Your Data with Third Parties

Accepted Answer

We only share your personal information with trusted partners necessary for operating our business:

Payment processors (Stripe, PayPal, Afterpay)

Shipping and delivery services (DHL, FedEx, NZ Post, UPS)

Analytics providers (e.g., Wix Analytics, Google Analytics)
These partners are only given the information they need to perform their services and are required to handle your data securely.

Question 5

Cookies and Tracking Technologies

Accepted Answer

Our website uses cookies and similar tracking technologies for:

Essential site functionality

Analytics to help us understand visitor behaviour

Marketing and advertising purposes
You can manage or disable cookies in your browser settings, although some features of our site may not function properly without them.

Question 6

Marketing Communications

Accepted Answer

If you have opted in, we may send you promotional emails or newsletters.

You can unsubscribe at any time using the “unsubscribe” link in our emails.

Opting out of marketing emails will not affect service-related communications such as order confirmations.

Question 7

Data Retention

Accepted Answer

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Transactional and tax records: kept for up to 7 years to meet business and tax compliance requirements.

Marketing data: retained until you withdraw consent or unsubscribe.
When data is no longer needed, it is securely deleted.

Question 8

GDPR Legal Basis (For EU Customers)

Accepted Answer

If you are located in the European Union, we process your data under the following legal bases:

Contract necessity: to fulfil orders and provide services

Consent: for marketing communications and use of non-essential cookies

Legal obligations: for compliance with applicable laws
We also ensure that your rights under GDPR are respected, including access, correction, deletion, and data portability.

Question 9

Your Rights

Accepted Answer

Under New Zealand’s Privacy Act 2020 (and GDPR for EU customers), you have the right to:

Access the personal information we hold about you

Request corrections or updates to your data

Request deletion of your personal data when it is no longer required

Withdraw consent for marketing communications at any time

Question 10

Contact Us

Accepted Answer

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
📧 info@punchpowerlabs.com

PRIVACY POLICY